Privacy Policy

We respect your privacy and take a minimal, privacy-first approach to information collection.

We take a privacy-first approach to information collection and prefer to collect as little information as possible about our website visitors and customers.  We will never sell, rent or trade any information we collect about our users and customers.
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We only collect the relevant details required to facilitate the transaction of our sales, to provide after-sales support when requested and to keep subscribed customers updated with product and promotional updates like new templates and discounts.  We collect anonymised usage statistics, handled by our privacy-friendly analytics provider, LemonSqueezy (https://www.lemonsqueezy.com/).

Privacy policies of other websites

The flowmance.com website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Cookies

This website (flowmance.com) does not use cookies.

What information we collect

We collect personal identification information that you voluntarily provide through forms on our website or via direct email to us.  This information includes your name and email address and in some cases, physical addresses.  

When you upload a screenshot of a purchase receipt through one of our web forms, all information in the image is visible to us for purchase verification purposes, but not recorded by us. This information includes a name, email address, the title of the product you purchased, and other purchase details such as the physical address provided.
These screenshots are deleted after use.
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We collect your internet protocol (IP) address and information about your web browser.
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We collect statistical data based on visitor traffic to our websites.  This includes recording each time a user clicks a link on our site.

How will we use your data?

When provided to us, we will use details relating to your purchase history in order to verify your right to use the product, and verify your entitlement to after-sales support.

When you have explicitly opted in to receive communications from us, we will email you with product updates, notifications of new product releases, general news, or special offers.

We use privacy-friendly, anonymised visitor statistics (see “Analytics” below) to reveal trends which inform our decisions on product development.

How do we collect your data?

You directly provide Flowmance with all of the data we collect.  This is done in the following ways:  When you place an order for any of our products or services, make direct email contact with us, submit a form on one of our websites, or browse our websites.

1. Via Forms on our website

When you submit a form on our website, you are voluntarily providing us with the information contained in your submission.

2. Via Email

We receive no information from Webflow regarding your Webflow purchase when you buy one of our templates.  When you request after-sales support we will ask for proof of purchase.  In this case, we collect purchase information including which of our templates you have purchased from us. When provided by you voluntarily, this includes proof of purchase documentation such as copies of Webflow invoices or screenshots of transactional emails between yourself and Webflow.  These emails sometimes include personal information such as a name, the name of the template you purchased, and the physical address provided to Webflow when purchasing our templates.

3. Server Logs

Any time you interact with one of our servers by visiting a web page and navigating our websites, each request made by your device is logged in a text file on our server. These are called server log files.  Flowmance follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and these files form a part of our hosting services’ analytics.  Server logs are collected automatically.

We retain server logs which contain data from each time a resource is requested by visitors to websites and services located at the following domains: flowmance.com.

Server logs include the internet protocol (IP) address of the requesting device and other information commonly provided by your web browser such as your device operating system, your device screen resolution, time zone, and time and date of the request.

These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, understanding visitor movement on the website, and gathering demographic information.

4. Analytics

We employ scripts on our website’s pages to collect visitor statistics and usage statistics. We call this “Analytics”. This data includes which pages were visited in a session, which links were clicked, the time and date of the activity and approximate geographic location of the user, based on public IP address lists.  The data, when stored, is anonymised and individual users are not digitally fingerprinted, tracked across websites, or profiled by our scripts.  Analytics are collected automatically.

Marketing

Flowmance maintains a list of subscribers who have explicitly opted in to receive communications from us.  We send periodic updates via email regarding new products, updates to existing products and anything else that might appeal to our audience.
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The list of subscribers is stored by a third-party email services provider: LemonSqueezy (https://https://www.lemonsqueezy.com/).
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We respect our customers and choose not to send emails too frequently so as not to annoy our subscriber base.
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Subscribers may opt out of our communications at any time and will be immediately removed from the subscriber list.  No further marketing emails will be sent to those who have unsubscribed, unless they choose to re-subscribe in the future.
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If you wish to unsubscribe, please contact us through the support form on the Support page of this website.

What are your data protection rights?

Flowmance would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Flowmance for copies of your personal data.

The right to rectification – You have the right to request that Flowmance correct any information you believe is inaccurate. You also have the right to request Flowmance to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Flowmance erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Flowmance restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Flowmance’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Flowmance transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via the form on the Support page of this site.

How long is your personal information stored?

Any information provided to Flowmance will be stored until the user requests deletion of their  information.

Changes to our privacy policy

We keep this privacy policy under regular review and place any updates on this web page.  The date of the last update will be noted at the top of the document.

With regards to persons under the age of 18

Our Website is not intended for children under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect, use, or disclose Personal Data from children under 18. If you believe that we have collected, used or disclosed Personal Data of a child under the age of 18 (or the age of majority in your jurisdiction), please contact us using the form on the Support page of this website so that we can take appropriate action.

How to contact us

If you have any questions about Flowmance’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by using the support form contained on the Support page of this website.

Waiver

It is impossible for Flowmance to completely guarantee that user data will be immune from malicious attack or compromise; as such, all users should understand that their transmission of personal data is always at their own risk.